The work
You will help train speech-to-speech AI agents by acting out realistic customer support conversations and reviewing how well AI responds. The work follows set scenarios, instructions, and quality standards.
- Create natural customer service conversations across realistic support situations.
- Use professional communication, active listening, empathy, troubleshooting, and issue-resolution skills.
- Apply knowledge of customer inquiries, complaints, service requests, escalations, follow-up, and resolution.
- Evaluate and rank AI responses for accuracy, fluency, and relevance to the situation.
- Test AI models for inaccuracies or bias and assess their reliability across different use cases.
- Adapt your communication style and tone to different customer needs.
What it pays and takes
This is remote contractor work for an intermediate-level contributor with professional customer support experience and prior AI training experience.
- Pay: $30 per hour in US dollars.
- Schedule: 20 or more hours per week.
- Location: Open to candidates in Canada.
- Language: Fluent spoken English.
- Experience: At least two years of professional customer service or call center experience.
- AI experience: At least one year working in data annotation, AI evaluation, model training, response evaluation, or similar AI training work.
- Education: A bachelor's degree or higher in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.
- Knowledge: Strong understanding of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
- Work style: Reliable, self-directed, and able to work independently as a remote contractor.