Customer Service Call Center AI Training Expert

You will create realistic customer service conversations that help train and improve speech-to-speech AI agents. Use your call center experience to portray natural support interactions and follow scenario instructions and quality guidelines.

You will also evaluate AI responses and test how models behave across different support situations. The work calls for clear communication, active listening, empathy, practical problem-solving, and a tone that fits each customer's situation.

• Create conversations about customer inquiries, complaints, service requests, troubleshooting, and escalations.
• Apply real-world support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Evaluate and rank AI responses for accuracy, fluency, and contextual relevance.
• Test AI models for inaccuracies or bias and assess their reliability across use cases.
• Use customer relationship management knowledge and suitable issue-resolution techniques.

This is a remote, part-time contractor role for candidates in Canada and the United States. The role requires at least 20 hours per week.

• Pay: Up to $30 USD per hour.
• Location: Remote and open to candidates in Canada and the United States.
• Language: C1+ spoken English is required for openings in the United States.
• Experience: At least two years of professional customer service or call center experience.
• AI experience: At least one year in data annotation, AI evaluation, model training, response evaluation, or similar AI training work.
• Education: A bachelor's degree or higher in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.
• Support knowledge: Experience handling inquiries, complaints, service requests, escalations, and customer relationship management.
• Work style: Professional communication, reliability, self-direction, active listening, empathy, problem-solving, and the ability to adapt to customer needs.
• Helpful background: Experience resolving sensitive or escalated customer concerns consistently.

Apply on OpenTrain with your resume and then complete the application on the hiring site.

AI training is the human work behind systems that understand speech and generate useful responses. People with customer service expertise help make these systems more accurate, natural, and reliable in real support situations.