Customer Service AI Training Expert

You will create realistic customer service conversations that help train and improve speech-to-speech AI agents. You will portray support situations such as inquiries, complaints, service requests, troubleshooting, and escalations while following scenario instructions and quality guidelines.

You will also review AI responses and test how models behave across different support situations. The work calls for clear communication, active listening, empathy, problem-solving, and the ability to adjust your tone to the customer's needs.

• Create natural, human-enacted customer support conversations.
• Reflect real support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Evaluate and rank AI responses for accuracy, fluency, and relevance to the situation.
• Test AI models for inaccuracies and bias, and assess their reliability across use cases.
• Handle inquiries, complaints, service requests, and escalations across varied scenarios.

This is a remote contractor role for people with practical customer service experience and prior experience in AI training or evaluation. A degree in a related field may qualify you, or equivalent professional experience may be accepted.

• $30 per hour.
• 20+ hours per week.
• Remote work open to candidates in Canada and the United States.
• Fluent spoken English at C1+ is required for United States openings.
• At least two years of professional customer service or call center experience.
• At least one year of AI training experience, such as data annotation, AI evaluation, model training, or response evaluation.
• Experience with client communication, issue resolution, support workflows, customer relationship management, and escalated concerns.
• A bachelor's degree or higher in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.
• Professional communication, active listening, empathy, problem-solving, and the ability to adapt your communication style.
• Reliability and self-direction in a remote contractor setting.

Apply on OpenTrain with your resume and then complete the application on the hiring site.

AI training is the human work behind systems that learn from examples, including realistic conversations and reviewed model responses. OpenTrain is a platform where people find AI-training projects, build a profile, and apply to roles that match their experience.