The work
Use your claims experience to assess AI-generated responses and help improve their accuracy and usefulness.
- Write job-related questions based on real claims handling and customer interactions.
- Review responses for accuracy, relevance, and practical value.
- Assess whether responses reflect claims processes, policy coverage, and communication with claimants or other stakeholders.
- Provide written feedback that follows project guidelines and shows sound professional judgment.
- Handle sensitive or proprietary information with care.
Pay, schedule, and requirements
- Pay: Up to $75 per hour, depending on the project.
- Schedule: Flexible and asynchronous, with no minimum hours. Contributors often work about 5–20 hours per week when assigned to an active project.
- Projects: The program operates year-round, with projects opening periodically across areas of expertise.
- Location: Remote contract work open to candidates in the United States. You need a reliable internet connection and a desktop or laptop.
- Experience: At least four years of professional experience in claims handling or a closely related role, including claims investigation and policy coverage interpretation.
- Communication: Experience communicating decisions to claimants or other stakeholders, strong written communication, and attention to detail.
- Work style: Ability to work independently and follow written guidelines, with reliability, discretion, and professional judgment.
- Helpful experience: Claims specialist, representative, adjuster, examiner, or analyst work; adjusting in property, casualty, auto, health, disability, or workers' compensation; or senior customer service with a strong claims focus.
- No prior AI or technical experience is required.