About this role
Are you a benefits professional — plan design, payer and claims operations, or benefits regulatory and compliance? Our client is developing AI-generated benefits-navigation content, and needs experienced benefits professionals to validate it.
In this role, you'll
- Review and validate evaluation rubrics for accuracy and real-world relevance
- Assess AI-generated benefits-navigation scenarios used to inform a synthetic dataset
- Identify inaccurate, unrealistic, ambiguous, or potentially harmful guidance
- Recommend improvements based on real-world benefits administration experience
You're a strong fit if you
- Have substantial experience in benefits administration, benefits navigation, or healthcare coverage — Must Have
- Bring a strong understanding of Medicare and/or Medicaid — Must Have
- Know common customer questions, service workflows, and escalation practices — Must Have
- Can tell general educational guidance from situations needing a licensed, legal, clinical, or plan-specific referral
Strongly preferred
- Employer-sponsored group benefits or health and welfare administration
- Benefits navigation, advocacy, or benefits-related customer service
- Quality assurance, rubric development, or content validation
- Experience reviewing AI-generated or synthetic customer-service content